Frequently Asked Questions

Everything below matches what is written in our policies. If you find a question we have not answered, write to us and we will add it.

Ordering

How do I know my order went through?
You receive an order confirmation email within a few minutes of completing checkout. If it has not arrived after an hour, check your spam folder first, then write to us with the email address you used and we will find the order.

Can I change or cancel an order, or correct the address?
Yes, as long as the order has not been dispatched. Orders are prepared within 1 to 2 business days, so contact us as soon as you spot a mistake and we will change or cancel it. After dispatch, an address change has to go through the carrier and is not always possible, and the order can still be returned within the 30 day window.

Shipping

What does shipping cost?
Nothing. Shipping is free on every order, with no minimum order value and no surcharges.

How long does delivery take, and is there a cut-off?
Orders are prepared within 1 to 2 business days and transit takes 3 to 5 business days, so the total is 4 to 7 business days from order to delivery. Business days are Monday to Friday, excluding public holidays. The daily cut-off is 5:00 PM EST/EDT (Eastern Time): orders placed before it on a business day count as received that day.

Where do you ship?
Within the United States, including all states and the District of Columbia.

Will I pay duties or import fees?
No. Duties and import fees are included in the price you pay, so nothing is collected on delivery. If anyone contacts you asking for a payment before your Meaira parcel can be released, do not pay it and write to us first.

How do I track my order?
A shipping confirmation email with a tracking link is sent as soon as your parcel leaves. The link becomes active after the carrier's first scan, which can take up to 24 hours. Our Track Your Order page explains the steps.

Returns and refunds

How long do I have to return something, and in what condition?
You have 30 days from the day your order is delivered. Items come back unworn, unwashed and in their original condition with all tags attached. Try things on the way you would in a fitting room and keep the tags on until you are sure.

Who pays for the return?
If you changed your mind, the return shipping is yours. If the item is faulty, damaged or not what you ordered, we pay it and refund you in full.

Can I exchange an item instead?
Yes, for a different size or a different colour, within the 30 day window. Exchanges are free: we pay both the return shipment and the replacement delivery. The replacement is reserved and dispatched as soon as you register the exchange, so you do not wait for your return to reach us. If the size or colour you want has sold out, we tell you and refund you instead.

Where do I send my return?
Write to info@meaira.com with your order number first. We confirm the return address once your return is registered, which keeps parcels from going to the wrong place.

When do I get my money back?
We inspect returned items and issue refunds to the original payment method within 5 days of receiving the return. You receive an email confirming that your refund has been issued. How quickly it appears on your statement is set by your bank or card issuer.

Product and sizes

Which sizes do you carry, and what if I am between two?
The sizes available for a piece are listed on its product page in the size selector, and the same size labels are used throughout the shop. If you are between two sizes, write to us before ordering with the item and the two sizes you are weighing up and we will answer during our support hours. If the size you pick turns out to be wrong, the exchange is free.

Will the colour look like the photograph?
The photographs show the item as it is, and every colour has its own image: selecting a colour on the product page switches the main image to that colour. Screens render colour differently, so a shade can look slightly warmer or cooler on your device than it does in daylight.

What is the difference between the outerwear pieces?
Rain jackets are the lightweight, hooded layer for wet days. Quilted and puffer coats are the padded, insulated layer for cold ones. Trench coats sit between the two as the smarter option, and blazers and teddy jackets cover the mild end of the season. Each product page lists what the piece actually has: hood, zip, pockets, belt.

Payment

Which payment methods can I use, and when am I charged?
Card payments with Visa, Mastercard, American Express and Discover, and the digital wallets Apple Pay and Google Pay. Wallets appear at checkout depending on your device and browser, so they are not visible to everyone, and the complete list available to you is always shown at checkout. Your card is charged when you place the order, and all prices are in US dollars (USD). Our Payment Policy has the details.

Contact

How do I reach a person?
By email at info@meaira.com or through the form on our Contact page. We answer Monday to Friday, 9:00 AM to 5:00 PM EST/EDT (Eastern Time). Include your order number if your question is about an order.