Shipping policy

This policy explains what shipping with Meaira costs, how long it takes and what happens if something goes wrong on the way. Every figure below is the figure we work to, and the same numbers appear on our product pages and in our Frequently Asked Questions.

Shipping costs

Shipping is free on every order. There is no minimum order value, no weight surcharge and no separate handling fee. The price you see on the product page is the price you pay at checkout, plus any sales tax that applies to your delivery address.

Where we ship

We ship within the United States only, including all states and the District of Columbia. We do not currently ship to other countries. If you place an order with a delivery address outside the United States, we will not be able to complete it and will contact you to arrange a refund.

Duties and import fees

Duties and import fees are included in the price you pay. This is a delivered duty paid arrangement, which means nothing is collected from you on delivery and no carrier will contact you for an additional payment before releasing your parcel. If anyone contacts you asking for a payment before your Meaira parcel can be delivered, do not pay it and write to us first.

Processing time

Orders are prepared within 1 to 2 business days of being placed. Business days are Monday to Friday and exclude public holidays. Preparing an order means picking it, checking it against your order confirmation, packing it and handing it to the carrier.

Orders placed on a Saturday, a Sunday or a public holiday enter the queue on the next business day. An order placed on a Friday afternoon is therefore usually prepared on the following Monday or Tuesday.

Order cut-off

The daily cut-off is 5:00 PM EST/EDT (Eastern Time). Orders placed before the cut-off on a business day count as received that day. Orders placed after the cut-off count as received on the next business day. The cut-off applies to the time the order is completed, not to the time the item was added to the cart.

Dispatch and tracking

Orders are packed and dispatched by our fulfilment partner. As soon as your parcel leaves, you receive a shipping confirmation email containing a tracking link. The link becomes active once the carrier scans the parcel into its network, which can take up to 24 hours after you receive the email. Until that first scan happens the tracking page may show no result, which is normal and does not mean the parcel is lost.

If you have not received a shipping confirmation within 3 business days of ordering, check your spam folder first and then write to us with your order number.

Delivery time

Transit takes 3 to 5 business days from dispatch. This is the time the parcel spends with the carrier, measured in business days, and it does not include the 1 to 2 business days we need to prepare the order.

Total time from order to delivery

Adding preparation and transit together, the total is 4 to 7 business days from the moment your order is placed. Both parts of that figure use the same definition of a business day: Monday to Friday, excluding public holidays. One weekend usually falls inside a 7 business day window, so in calendar terms a typical order arrives in about one to one and a half weeks.

Delays

Most orders arrive inside the window above. The usual reasons an order takes longer are severe weather, carrier backlogs around public holidays, an incomplete or incorrect delivery address, or a failed delivery attempt where nobody was available to receive the parcel.

Please check your tracking link first, since it usually explains where the parcel is. If your tracking has not updated for 5 business days, or if the delivery window has passed, write to us with your order number and we will open an enquiry with the carrier. Carrier enquiries can take several business days to come back with a result.

An address correction after dispatch is not always possible. If you notice a mistake in your address, tell us immediately: while the order is still being prepared we can usually correct it, and after dispatch we have to work through the carrier.

Lost and damaged parcels

A parcel counts as lost when the carrier enquiry confirms it, or when tracking shows no movement for an extended period and the carrier reports it as untraceable. In that case we send a replacement where the item is still available, or refund you in full where it is not.

If your parcel arrives damaged, or the item inside is damaged, photograph the outer packaging and the item before doing anything else and send us the photographs with your order number within 14 days of delivery. We arrange a replacement or a refund and we pay the return shipping. You do not have to pay for a return caused by damage or a fault.

If tracking shows a parcel as delivered but it is nowhere to be seen, please check with everyone at the address, look in the places your carrier usually leaves parcels and check with immediate neighbours. If it still does not appear, contact us within 7 days of the delivery scan and we will raise it with the carrier.

Incorrect or incomplete addresses

We ship to the address entered at checkout exactly as it was entered. Please check the street, apartment or suite number, city, state and ZIP code before completing your order. If a parcel is returned to us because the address was incomplete or incorrect, we will contact you and reship it once the address is confirmed.

Carrier handling

Routing, local delivery schedules and the opening hours of your delivery office are set by the carrier. Where a delivery runs into a problem on that side, we work with you and with the carrier until it is resolved, and where an order does not reach you at all, you are refunded in full.

Delivery addresses

We deliver to residential addresses, business addresses and to the pick-up points your carrier offers. Enter the address exactly as your carrier knows it, including any apartment or suite number, and your parcel takes the shortest route to you.