Track Your Order

Here is how to follow your Meaira order from the moment you place it to the moment it arrives.

Step 1: your order confirmation

Within a few minutes of completing checkout you receive an order confirmation email. It lists what you ordered, the sizes and colours you chose and your delivery address. Check the address in that email straight away: while the order is still being prepared we can correct it, and that window is 1 to 2 business days.

Step 2: your shipping confirmation and tracking link

When your parcel leaves, a second email arrives: the shipping confirmation. It contains your tracking number and a tracking link that takes you straight to the carrier's page for your parcel. That link is the live status of your delivery and it is the fastest way to see where your order is.

The link becomes active once the carrier scans the parcel into its network. That first scan can take up to 24 hours after the email reaches you, so a tracking page showing no result yet is normal at that stage.

Step 3: following the delivery

Transit takes 3 to 5 business days after dispatch. Business days are Monday to Friday, excluding public holidays, so a weekend usually falls inside a full delivery window. The carrier's page updates as the parcel moves and will show the expected delivery day once it is close.

If your tracking email has not arrived

Search your inbox for "Meaira" and check your spam and promotions folders, since automated shipping emails are filtered there more often than any other kind. If it is still nowhere, write to info@meaira.com with your order number and we will resend the tracking details.

If tracking has not moved

Carrier scans can pause for a day or two, particularly at weekends and around public holidays. If your tracking has not updated for 5 business days, or if the 4 to 7 business day window has passed, write to us with your order number. We open an enquiry with the carrier, which usually takes a few business days to come back with a result, and we keep you posted while it runs.

If tracking says delivered but nothing arrived

Check with everyone at the address, look wherever your carrier normally leaves parcels and ask immediate neighbours. If it still does not turn up, contact us within 7 days of the delivery scan and we will raise it with the carrier and sort out a replacement or a refund.