Payment Policy

This page sets out how payment works at Meaira: which methods are accepted, when your card is charged, which currency applies and who handles the transaction.

Accepted payment methods

You can pay by card with Visa, Mastercard, American Express or Discover, or with the digital wallets Apple Pay and Google Pay.

Digital wallets appear at checkout depending on your device, browser and the cards you have saved, which is why the wallet buttons are visible to some customers and not to others. The complete list of methods available to you is always shown on the payment step of the checkout, and that list is the one that applies to your order.

When you are charged

Payment is taken when you place your order, not when the parcel is dispatched. Your order confirmation email is your receipt for that payment.

Currency

All prices on meaira.com are shown and charged in US dollars (USD). If your card is issued in another currency, your bank converts the amount at its own rate and may add its own fee. That conversion happens on your bank's side and is not something we see or control.

What the price includes

The price on the product page is the price of the item. Shipping is free on every order, so nothing is added for delivery. Duties and import fees are included, so nothing is collected on delivery. Any sales tax that applies to your delivery address is calculated at checkout before you confirm the order.

How the payment is processed

Checkout and payment processing run through Shopify's checkout and its payment processors. Your card details are entered on that encrypted checkout and are handled by the processor. We do not see or store your full card number. What we receive is the result of the transaction and the last digits of the card, which is what lets us match a payment to an order and refund the right method later.

If a payment is declined

A declined payment usually comes from the card issuer rather than from us: an expired card, a limit, an address mismatch or a routine fraud check. The checkout will tell you the payment did not go through. Check the card details and the billing address first, then try again or use another method. If it keeps failing, your bank can tell you the reason, and we can confirm from our side whether any order was created.

An order only exists once the payment has been authorised. If you see a pending amount on your statement without an order confirmation email, that authorisation is usually released by your bank within a few business days.

Refunds

We inspect returned items and issue refunds to the original payment method within 5 days of receiving the return. Refunds for orders cancelled before dispatch are issued within 5 days of cancellation being confirmed. Once we issue a refund you receive a confirmation email, and the time it takes to appear on your statement is set by your bank or card issuer. The full rules are in our Returns and Refunds policy.

Security

The shop and the checkout run over an encrypted connection. We do not ask for card details by email or by phone, and we will never contact you asking you to send them. If you receive a message claiming to be from Meaira and asking for payment details or an additional payment before delivery, do not respond to it and forward it to us.